CX Operations Lead: VOC, Strategy & Cross‑Functional Impact

DiDi in Bogotá is seeking a CX Operations Sr Manager to lead customer experience strategies. You will manage multi-country initiatives and optimize processes to enhance customer satisfaction, reporting to senior leadership and collaborating across teams.

The ideal candidate has 8+ years in management consulting or customer service, strong data management skills, and a proven track record of leading high-performance teams. Fluency in English is required.