CX Operations Improvement Specialist

CX Operations Improvement Specialist (Fintech): Strengthening the quality and reliability of our payout ecosystem with an accent on identifying where and why issues occur, driving fast resolution, and implementing sustainable operational and partner improvements. Focus on improving internal processes and external technical or operational setups with partners.

Location: Singapore, Central, Singapore

Thunes has experienced rapid global growth over the past few years, onboarding customers across multiple markets and payout corridors.

• Proactively identify, analyze, and resolve quality and operational issues across payout partners, minimizing customer impact and transaction disruption.
• Work directly with payout partners to investigate incidents, agree on root causes, and drive both interim fixes and sustainable long-term solutions.
• Lead and coordinate issue resolution efforts across internal teams,...