CX Manager at Cupidist

Elevate user experiences with Cupidist as a CX Manager. Focus on global user queries, VOC data insights, and process improvements in this innovative LoveTech company.
Cupidist, a leader in connecting people through technology, is seeking a CX Manager with over two years of relevant experience. You will analyze user inquiries, enhance customer experience processes, and collaborate across departments for improved user interactions. Join a dynamic team that supports innovative dating apps like Glam and AI chat services, providing flexible work hours and personal development opportunities.
Key Responsibilities:
• Handle global user inquiries and issues efficiently
• Conduct VOC data analysis and derive insights
• Build and improve CX processes, including FAQs
• Monitor user experience and provide operational support
• Collaborate with product and operations teams for enhancements
Requirements:
• Minimum 2 years of relevant CX experience
• Ability to quickly an...