CX Lead

Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world’s most complex waste challenges. Operating across multiple markets, we are committed to transforming waste into value while safeguarding the environment, supporting our communities, and driving operational excellence.

As a CX Lead , you will play a critical role in leading day‑to‑day CX operations, supporting the team, and ensuring every customer interaction reflects our commitment to excellence. You’ll act as the bridge between strategy and execution - guiding agents, handling escalations, and driving performance across the UAE Team.

You’ll be the first line of leadership - coaching the team, removing blockers and ensuring we consistently deliver fast, accurate, and high‑quality service across all channels. From managing escalations to spotting trends and impr...