CX Journey Designer

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high-quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from.

As the successful applicant you'll demonstrate:

• Senior service or CX designer with a strong portfolio of journey design and blueprint work
• Telecoms sector background — direct experience of SME connectivity, communications or managed services environments is essential
• Expert facilitator, can run effective journey mapping sessions with cross-functional groups at all seniority levels
• Able to produce design artefacts that are both rigorous and co...