CX Excellence Program Lead

Dubai Aviation Corporation in Abu Dhabi is seeking a professional to govern and coordinate customer experience (CX) programmes. The successful candidate will be responsible for ensuring alignment with strategic objectives and generating improvements in customer satisfaction and loyalty.

The role requires a Bachelor's degree, project management certification, and 8-10 years of relevant experience. Ideal candidates will have expertise in data transformation and collaboration across diverse teams. Opportunities for continuous improvement and adoption of CX initiatives are integral to this position.