CX AI Architect & Platform Lead

Portfolium (Acquired by Instructure) is seeking a CX Technology & AI Lead in Mexico City. This role focuses on managing the Customer Experience platform, developing AI-enhanced workflows, and ensuring data integrity and process efficiency.

Ideal candidates should have 3+ years of CS platform administration experience, strong knowledge of Salesforce, and a passion for leveraging AI to enhance customer engagement. The position offers a hybrid work culture and a variety of competitive benefits.