Vacancy Description
Account Manager – Small Accounts (Italian Market)
Hello! At Factorial we’re looking for a new Account Manager for Small Accounts for the Italian Market to help us support and scale our Customer Experience team to the next level.
About The Team
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
What You’ll Do
- Manage and grow a portfolio of Small Accounts within the Italian market.
- Build strong relationships with customers through regular calls, video meetings, and proactive outreach.
- Identify cross‑selling and up‑selling opportunities to drive revenue growth and maximize account value.
- Develop tailored account strategies to improve customer retention and reduce churn.
- Guide cust...
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