Customer Xperience Officer

About Us: ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries. Job Summary We are looking to hire a Customer Experience Officer / Executive who will be responsible for delivering exceptional support to our customers across multiple communication channels. The ideal candidate will ensure timely resolution of customer queries, provide accurate information, and maintain a high standard of service quality as per regulatory requirements (KYC/AML. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset to enhance overall customer satisfaction and brand experience. Key Responsibilities Respond promptly and professionally to customer inquiries across chat, email, and phone channels. Assist cu...