Customer Support Team Leader

We are looking for an experienced Voice Team Leader to manage and motivate a team of customer service agents. The ideal candidate should have strong leadership skills, experience in team handling, and the ability to drive performance and customer satisfaction.

Responsibilities:

• Manage and support a team of voice agents.
• Monitor team performance and achieve targets.
• Conduct coaching and feedback sessions.
• Handle customer escalations and ensure service quality.
• Prepare performance reports and maintain team productivity.

Requirements:

• Minimum 1 year of experience as a Team Leader.
• Strong communication and leadership skills.
• Ability to work in a target-driven environment.
• Good knowledge of MS Office and reporting.

Interested candidates can apply by sharing their updated resume.

Pay: ₹32,000.00 - ₹40,000.00 per month

Benefits:

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