Customer Support Team Lead

We’re supporting a growing SaaS company in the search for a Customer Support Team Lead who combines hands-on support skills with strong leadership capabilities. Reporting to the VP of Customer Support, this role bridges the gap between frontline support and team development.

You’ll manage your own support queue while coaching Customer Support Representatives and driving operational excellence within the support team. This is an ideal role for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional customer experiences.

Must live in the Oklahoma City Region, this role is in office in OKC.

Key Responsibilities

• Manage a personal support queue while providing real-time support to other team members

• Lead daily team standups (15 to 30 minutes) to address urgent issues and ensure full queue coverage

• Deliver 1:1 coaching ...