Customer Support Supervisor (Hybrid, Mexico City)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
**About the Role**:
As a **Tier 2 Customer Support Supervisor**, you'll lead a specialized team that handles escalated, technical, and complex customer cases. You'll help drive high-quality case resolution, foster collaboration with engineering and account management teams, and coach your team to be problem solvers, advocates, an...