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Customer Support Specialist (m/f)

DDV Mediengruppe

Luxembourg City, Luxembourg District, Luxembourg Full-time July 25, 2026
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Vacancy Description




Broadcasting Center Europe (BCE) is a European leader in media services, system integration and softwaredevelopment in the areas of television, radio, production and postproduction, telecommunication and IT.

With its extensive experience on the media market, our team provides high-quality services and will always findthe solution that matches your project and budget.

With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors,such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunicationsoperators and public services.

BCE is part of RTL Group, leader across broadcast, content and digital.



  • Act as the first point of contact for customers regarding Media Services and related platforms.
  • Receive, log, qualify, document, and manage customer requests and incidents through the ticketingsystem.
  • Perform standardised customer suppor...
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