Customer Support Specialist (Freight Forwarding)

Responsibilities

Salary : 18,000 - 25,000



Client Specific tasks

-Quote agent import DAP shipments

-Action any OBC/AOG quotes/follow ups

-Export air quotes

-Export sea quotes

-General inbox management

-Import air related task such as lodging under bonds and out-turns in cargowise

-Call warehouse and troubleshoot weekend air freight collections

-Arrange weekend collection ID’s

-Job Registrations

-Import related tasks

-Import transhipment tracking etc.



Requirements

-At least 1-year of experience in Customer Service or Sales Support in Freight Forwarding, Logistics, or Shipping industry is a requirement

-Must have high level of attention to detail and accuracy

-Good customer service skills

-Excellent English skills in both written and oral

-Ability to cope with repetitive or continuous support queries

-Solid computer skills with the...