Customer Support Specialist – Dutch Market | Remote Portugal

You speak Dutch, you live in Portugal, and you're looking for a job you can actually do from home. This one's for you.

We're hiring for a fully remote customer support role based anywhere in mainland Portugal. You'll be supporting Dutch-speaking customers for one of the most recognized tech brands in the world -probably the device is in your pocket right now.

What you'll be doing
You'll be responsible for the customer journey - from the moment something goes wrong with an order to the moment it's resolved. That means:

• Handling customer queries via phone, email, and chat

• Managing returns, refunds, and payment transactions

• Investigating delivery issues and coordinating with carriers and couriers

• Reviewing orders and handling business-related requests

• Working with financial institutions and internal teams when needed

• Applying PCI and GDPR standards when ha...