Customer Support Specialist

We are looking for a Customer Support Associate (Inbound Sales) to join our Customer Support team. The role involves handling customer queries, resolving complaints, managing escalations, and ensuring customer satisfaction while meeting service-level agreements (SLAs). The candidate will also support inbound sales through upselling and cross-selling of products and services.

Shift & Work Mode

Shift: US Shift

Work Mode: Work from Office (WFO)

Key Responsibilities

Handle inbound customer calls and provide prompt resolutions.

Manage customer queries, complaints, and escalations effectively.

Resolve customer issues within defined SLA timelines.

Support inbound sales through upselling and cross-selling of products and services.

Maintain high levels of customer satisfaction and service quality.

Coordinate with internal teams to ensure timely issue resolution.

Accurately document customer interactions and update r...