Vacancy Description
Customer Support Specialist
Monday - Thursday 10:30am-7pm, Friday 10am-6:30pm, and Saturday Rotation 8am-5pm CST
United States – Remote
The Customer Support Specialist (CSS) supports the sales efforts of the organization by delivering exceptional customer service across multiple channels. This role is the backbone of the Customer Success function, ensuring a seamless customer experience while resolving inquiries, managing orders, and supporting internal teams.
Responsibilities:
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Serve customers via phone, email, and other channels by answering inquiries, resolving issues, and fulfilling requests
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Handle a high volume of inbound calls (60–80+ daily) while maintaining strong service levels
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Investigate and resolve issues related to orders, shipments, returns, credits, and billing
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Communicate company policies, pricing, and product information to customers
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