Customer Support Specialist at Staples

Elevate customer experience at Staples Canada as a Customer Support Specialist in Oakville, Ontario. Support ServiceOntario initiatives by providing essential government services within our retail locations.
As a Customer Support Specialist, you'll engage with customers, answer inquiries, and offer smart solutions to their needs. With 1-2 years of customer service experience, you’ll handle escalated situations with professionalism. Your role includes communicating detailed service information and utilizing technology effectively to maintain accuracy and efficiency.
Key Responsibilities:
• Deliver respectful and knowledgeable service to all customers
• Communicate service details and de-escalate concerns empathetically
• Refer customers to appropriate departments for additional support
• Maintain lobby merchandising standards and promote available offers
• Participate in team training and store meetings regularly
Requirements:
• 1-2 years of customer service e...