Customer Support Representative with Mandarin – Crypto Platform (Chat & Email)

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely. As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys. You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development. With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electr...