Customer Support Representative

<p>Primary Responsibilities Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information Handle customer complaint and escalations by providing explanations and taking necessary steps Follow the defined standard operating procedure and guidelines to provide accurate information to the callers Find alternate solutions by researching and exploring information using available resources Identify and escalating unresolved issues and keeping supervisors in loop Maintaining call logs with adequate details of the call and the caller Ability to work on data for various reporting and analysis<br /> <br /> Additional Responsibilities Update knowledge by participating in developmental trainings Ability to work with cross functional and global teams to build process expertise Positive attitude and should be flexible to work in dynamic environment Ability...