Customer Support Representative

About the Role

Duties: As a Bilingual Customer Support Representative, you will be the first point of contact for internal and external customers seeking assistance with shipping, credits, returns, and entry‑level product support. You will deliver timely, accurate resolutions via phone, e‑mail, and fax, building trust and loyalty with every interaction. This role offers an excellent entry point into a high‑energy, fast‑growing organization, with clear career paths into senior support, process improvement, or technical account management roles.

Essential Duties & Responsibilities

• Provides the highest level of customer service at all times to internal and external customers (20%)
• Creates SRs and all tasks associated with customer calls, e‑mails, faxes, etc. (20%)
• Creates follow‑ups with customers to provide the best experience (20%)
• Identifies issues that need escalation and passes them on to the appropriate person (15...