Customer Support Operations Supervisor

**About Us**
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.
As an Operations Guru, you will be responsible for overseeing and optimizing daily operations, ensuring smooth workflows, and driving performance within your squad. You will act as a leader, motivator, and problem solver, helping your team reach operational excellence while maintaining high customer service standards...