Customer Support Officer (Hindusthan Petrolium corporation Limited) (Kolkata)

Description We are looking for a highly motivated Customer Support Officer to join Hindustan Petroleum Corporation Limited. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met promptly and effectively. This role is perfect for freshers/entry-level candidates who are eager to start their career in a agile and fast-paced environment. Responsibilities - Respond to customer inquiries via phone, email, and chat in a timely manner. - Assist customers with product information, order status, and troubleshooting issues. - Maintain accurate records of customer interactions and transactions. - Collaborate with other departments to resolve customer complaints and improve service quality. - Provide feedback on customer issues to help improve processes and systems. Skills and Qualifications - Strong verbal and written communication skills in English and Hindi. - Proficiency in using customer support software and ...