Customer support manager (it/software)

Location: North West

Industry: IT

Salary: £40000 - £45000 per annum + Benefits + Bonus

Posted: 18/01/2017

Customer Support Manager (IT/Software) – Manchester Airport 45k

THE ROLE – Working on Business to Business (B2 B) Service with other Service Managers to implement and manage Customer Service in line with the Global Support Strategy across the company.

THE COMPANY – A worldwide software provider supplying over 7500 companies across 150 countries.

The Customer Support Manager role is a hands‑on position, which requires a balance of both managerial and technical skills, as the right candidate will be responsible for managing people as well as assisting with customer issues.

Essential Functions/Responsibilities: Provide support centre resources 24/7/365 or as contracted today with a view to consolidation of the company’s Support into a ‘One Service’ strategy. Provision and ...