Customer Support Manager

Customer Support Manager - Coventry CV6

The rewards

• £40,000 salary
• Hybrid following training period

Hours

• 37.5 hours per week with a 30-minute lunch break
• Working between the core hours of 07:00 and 19:00 in line with business requirements

The role of Customer Support Manager

• Lead the day-to-day operations of the customer support team
• Support the Head of Customer Support in delivering strategic department goals
• Own and drive departmental KPIs including SLA performance, customer satisfaction, quality and productivity metrics
• Manage customer escalations and complaint resolution to ensure positive customer outcomes
• Support workforce planning, resource allocation and absence management to maintain operational performance
• Collaborate across teams to ensure clear communication and consistent processes
• Ensure compliance...