Vacancy Description
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
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Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.
Customer Support, German & Hungarian Speaking
Digitize the German midmarket with us.
Your Tasks
- Acting as the point of contact for our corporate clients regarding queries about our IT applications and systems.
- Receiving fault reports by telephone and email.
- Carrying out fault analyses and developing solutions in collaboration with our clients.
- Documenting requirements and faults in a ticketing system and escalating complex issues to colleagues in 2nd Level Support.
- Contributing to improving customer sat...
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