Customer Support Executive (Remote within the UK)

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.

What you can expect to be doing:

• Dealing with all queries that come in through live chat, email and through social media.

• Troubleshooting technical issues and optimising user experience.

• Reporting bugs and UX issues to other members of the team.

• Active participation in app growth and development.

What we’re looking for:

• Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday..

• You can get your head around a complex system quickly.

• You find it easy to juggle and prioritise differe...