Customer Support Executive

Job Role: Marketplace Ads Executive (AMS Amazon Marketplace Services) / Ecom Executive

Required Experience: 2 - 3+ years

Preferred Industry: Ecommerce Agency/Retail/Advertisement Agency

Location: Bangalore (Onsight)

Key Responsibilities :

• Serve as the point of contact for customers enquiries via phone, email, chat.
• Respond promptly and professionally to customer inquiries, concerns, and complaints.
• Identify and troubleshoot customer issues, providing accurate and timely solutions.
• Timely escalate complex problems to the appropriate department or supervisor when necessary.
• Ensure customer satisfaction by exceeding service expectations and building positive relationships.
• Follow up with customers to ensure their issues are resolved to their satisfaction.

What...