Customer Support Executive

We are seeking a Customer Support Executive to manage multi-channel customer inquiries and warehouse logistics. This role ensures customers receive seamless, premium service from order placement through to delivery. The Customer Support Executive will act as the frontline voice of the brand, managing customer interactions across email, live chat, social media, and review platforms while liaising directly with the fulfilment centre to track shipments, resolve order exceptions, and streamline the returns process.

Key Responsibilities

• Resolve customer inquiries across email, live chat, and social media platforms.
• Monitor online review platforms (such as Trustpilot), respond professionally to customer feedback, investigate complaints, and turn negative experiences into positive outcomes.
• Assist customers with product enquiries, including sizing, product care, and stock availability.
• Manage order exceptions, including exchanges, re...