Customer Support Executive

About the Role

The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.

Responsibilities

• Provide timely and effective resolution to customer queries via voice and chat support

• Respond to customers in a professional, empathetic, and solution-oriented manner

• Handle simple to complex customer issues and ensure first-time resolution where possible

• Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required

• Meet productivity, quality, and performance metrics as defined by the process or manager

• Ensure compliance with all company policies, procedur...