Customer Support Engineer2 (Guadalajara)

Job Summary

Provides technical support covering the full life cycle of client’s products to external customers and partners. Diagnoses and debugs technically complex software in networked and virtualized environments. Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering. 24/7 rotation position.

Responsibilities

• Provides technical support covering the full life cycle of client’s products to external customers and partners.
• Diagnoses and debugs technically complex software in networked and virtualized environments.
• Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
• 24/7 rotation position.
• Good standard of verbal and written English and a professional telephone manner.
• Can convey technical information at the appropriate level for any audience.