Customer Support Engineer2 (Albacete)

Job Summary

Provides technical support covering the full life cycle of client’s products to external customers and partners.

Responsibilities

• Diagnoses and debugs technically complex software in networked and virtualized environments.
• Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
• Works in a 24/7 rotation position.
• Maintains a professional telephone manner and conveys technical information at the appropriate level.
• Advocates for customers, empathizes, and maintains positive relationships with colleagues and customers.
• Approaches challenges with a proactive problem‑solving mindset, independently analyzing complex customer issues and proposing resolutions.
• Provides excellent customer experiences with a strong focus on empathy and advocacy.
• Self‑motivated and adaptable, thriving in a distributed work envi...