Customer Support - Dutch - Lisbon

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Managed both incoming and outgoing customer calls

• Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries

• Reviewed reported cases within established turnaround times and quality standards

• Escalated complex or unresolved issues according to company protocols

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level)

• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers

• Ability to handle stressful situations

• Previous Contact Centre or Cust...