Customer Support Consultant/ Lab Liaison

Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.

Primary Duties and Responsibilities

• Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
• Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
• Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
• Support quality management systems and compliance requirements.
• Contribute to team growth through active participation in development programs and collaborative knowledge sharing.

Educat...