Customer Support Consultant – German Speaker

Location: Madrid, Spain (Hybrid – 3 days on-site)

About the role:

We're hiring on behalf of a fast-growing fintech opening a new Madrid hub this summer, as part of a broader European expansion. This is a strong entry point into financial markets for someone who wants to build a career at the intersection of client service and fintech.

As Customer Support Consultant, you'll support professional clients — banks, asset managers, and other financial institutions — combining customer service skills with a growing technical understanding of the product.

Responsibilities:

• Deliver customer support and user training via phone, email, and ticketing systems
• Act as first point of contact and operational key account for assigned clients
• Work closely with Sales and Customer Success teams to support the client experience
• Test and validate new product features, feeding insights b...