Vacancy Description
As a Customer Support Consultant, you will handle a variety of inquiries from IDEXX customers, answering 50 – 70 calls daily and providing a solution to a customer every 5 minutes on average.
The start date for this role will be August 31, 2026.
Why this role matters:
Our Customer Support Consultants are the direct line between IDEXX and our customers. They serve as the direct connection between veterinary professionals and vital diagnostic services, ensuring timely, accurate communication that helps clinicians make informed decisions and ultimately keeps pets healthy.
In this role:
You will act as the liaison between customers and our IDEXX laboratories.
You will answer customer questions and quickly and effectively resolve issues, primarily over the phone.
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and...
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