Customer Support Associate

Associate – Customer Support

Zolo | Coliving

Be the voice residents trust when it matters most.

Why this role exists

Coliving is expanding across cities and properties.

As we scale, resident volume increases.

Requests increase.

Complaints increase.

What cannot increase with scale is confusion, emotional escalation, or unresolved issues.

In long-term living, a small unresolved problem can quickly become a trust gap.

This role exists to ensure that every concern is handled with calm, clarity, and ownership —

so scale does not dilute resident confidence.

Your mandate is clear:

● Stabilise resident emotions during escalations

● Reduce repeat complaints through structured diagnosis

● Maintain high SLA compliance across all cases

● Ensure closure confirmation before case resolution

● Escalate i...