Customer support analyst/helpdesk analyst

Location: North West

Industry: IT

Salary: £20000 - £24000 per annum + Bonus + Benefits

Posted: 10/01/2017

Customer Support, Helpdesk Analyst – Business to Business (B2 B). The Company – A global software provider supplying over 7500 companies across 150 countries.

The B2 B Support Analyst is responsible for handling the first point of contact from customers using bespoke software applications, identifying the nature of the query, and then logging a support incident as required.

The successful candidate will have a good technical background and be able to drive calls to resolution, whether done at initial contact or escalating to another level within the support team. The issues handled by the support team are varied in nature and from customers using our various products.