Vacancy Description
About the Position
We are seeking an enthusiastic, career‑oriented Customer Support Analyst (Networking) with a passion for providing excellent service. The role involves troubleshooting and resolving customer issues for clients using our Club/Gold Software product, as well as supporting a variety of other offerings. The position will be based at our Karachi or Islamabad office, and you will work closely with clients and internal teams to provide superior service in a fast‑paced, service‑driven environment.
Key Responsibilities
- Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat.
- Troubleshoot software‑related problems and offer timely resolutions, ensuring professional user experience.
- Act as a Tier1 and Tier2 support level for complex technical issues.
- Collaborate with Development, QA, and other departments.
- Document and track client issues through ticketing system...
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