Customer Support Analyst at Agfa HealthCare

Apply your technical expertise at Agfa HealthCare as a Customer Support Analyst. This Tier 1 role focuses on delivering outstanding support for imaging IT solutions in a healthcare setting.
You will be responsible for providing exceptional service by utilizing your Bachelor’s degree in Computer Science or Information Systems and three years of technical support experience. Collaborate with customers and internal teams, manage escalations, and ensure compliance with service level agreements. Your commitment to customer satisfaction and technical acumen will be crucial.
Key Responsibilities:
• Assist customers via phone and remote access
• Document resolutions and maintain knowledge database
• Escalate issues to appropriate support levels
• Participate in training sessions on Agfa products
• Resolve customer incidents promptly per company policies
Requirements:
• Bachelor’s degree or relevant experience necessary
• Minimum of three years in technical support...