Customer Support Agent

Customer Support AgentLocation: São Paulo, BrazilThe Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.Chronos Consulting's client: Leading international digital entertainment and technology group.Key Responsibilities:1. Customer Support ExcellenceOmnichannel Support: Deliver professional assistance via live chat, email, and other communication channels.Issue Resolution: Efficiently resolve user inquiries regarding accounts, deposits/withdrawals, bonuses, promotions, gameplay, and KYC processes.Escalation & Logging: Escalate complex cases to Team Leads/relevant departments and maintain precise case logs in the CRM/ticketing system.2. Risk Control & Fraud PreventionRisk Monitoring: Actively detect suspicious activities, including multi-accounting, bonus abuse, fraudulent behavior, ab...