Customer Support Agent

UnifyCX is looking for an extraordinary Customer Support Agents to join our motivated and ambitious team in South Africa.
What Will You Do?
As a Customer Support Agent, you will be responsible for answering all inbound customer support inquiries. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed.
In This Position You Will
Provide extraordinary customer service to build positive rapport on every interaction
Manage your time effectively to keep up with the incoming calls from the queue
Accurately document information exchanged during each call
Take ownership of customers issues and follow problems through to resolution
Maintain records and document customer service actions and discussions
Maintain an orderly workflow according to priorities
Other duties as assigned
Who You Are
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career t...