Customer Support Agent

What we offer

100% Remote Work - Work from home/work from anywhere

Schedule Flexibility - No time tracker / no micromanagement

Above market pay in line with your experience and the roles responsibilities and impact

1. Customer Satisfaction and Resolution (40%)

• You must be the type of person who can think outside of the box, think ahead for the customer, and provide solutions that are well-thought-out and simple
• Purposeful Design to eliminate waste: Your responses/answers should be very intentional. Eliminate wasted time by thinking ahead and answering the core of the customers problem to avoid a lot of back and forth.
• Provide exceptional customer support by responding to customer queries in a timely and accurate way, via phone, email, or chat
• Monitor and study our customer reviews/feedback on our Amazon product listing (so you can help make suggestions on how to improve our product/process)
• You are ex...