Customer Support Agent - Online Banking (Remote)

Shift Pattern: 24/7 Rotational Schedule, Including Weekends

Our client is a fast-growing fintech company seeking Customer Support Agents to join their international team. This is an excellent opportunity for customer-focused professionals with experience in financial services, payments, fintech, cryptocurrency, or banking environments.

You will play a key role in delivering exceptional customer experiences while supporting users with payments, transactions, account-related inquiries, and financial products.

Key Responsibilities

• Provide professional customer support via chat, email, phone, and other digital communication channels.

• Handle customer inquiries efficiently while maintaining high levels of customer satisfaction.

• Investigate and resolve issues relating to accounts, payments, cards, transfers, and transactions.

• Educate customers on products, services, security measures, and self-service tools.