Customer Support Agent

Overview

We’re looking for a passionate and customer-focused Customer Support Agent to join a fast‑paced, global Customer Experience team. In this role, you’ll deliver a world‑class service across multiple channels including email, social media, and web chat – ensuring every interaction feels personal, insightful, and aligned with the brand experience.

Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything.

Salary: £26,780 per annum

What You’ll Be Doing

• Managing customer interactions end‑to‑end, ensuring a timely and effective resolution for every query
• Delivering exceptional service across email, live chat, and social media channels
• Acting as the voice of the customer – providing feedback and identifying areas for improvement
• Making confident, customer‑first decisions while balancing business impact
• Proactively identifying...