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Customer Support Agent – Digital and Voice Support at Influx

Confidential

Kenya, Kenya, Kenya Full-Time June 15, 2026
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Vacancy Description

Job Description

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.


Customer Support Agent – Digital and Voice Support

Essential Duties:

  • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

  • Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

  • Liaison with other departments to resolve customer issues

  • Communicate effectively and with a positive tone with peers and your manager

  • Contribute to a high-performance and friendly workplace culture

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customers, clients, and...

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    Vacancy Details

    Location Kenya, Kenya
    Country Kenya
    Type Full-Time
    Category Other-General
    Posted June 15, 2026

    About Confidential

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    Confidential

    Kenya, Kenya

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