Customer Success & Support Manager

About the Role

As CASABOT s Customer Success & Support Manager you ll be the voice of our customers ensuring they not only love our product but also feel empowered using it. You ll lead onboarding ongoing engagement and technical support across residential commercial and hospitality clients playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat phone and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-servic...