Customer Success Specialist (Proptech, B2B SaaS)

Alto Software Group is a B2B SaaS company that powers more than half of all UK housing transactions each year. We create software solutions that connect businesses and consumers, delivering a one-stop shop for estate agents and home builders. Our goal is to drive efficiency, speed up transactions, reduce risk, and improve the end-customer experience. While we’re not a start-up, we have a start-up mindset and want our people to operate with this mindset so that we can achieve our ambitions.

The Role

We are looking for a Customer Success Specialist to take senior ownership of our most important client relationships in the property industry. Building on everything a Customer Success Executive does, you will manage a portfolio of higher-value and more complex accounts, act as the trusted advisor customers rely on, and set the standard for how we drive satisfaction, renewals, and growth. As one of the more experienced members of the team, you will also share best practice w...