Customer Success Specialist (Mandarin Speaker Social Media Project)

Customer Success Specialist (Mandarin Speaker – Social Media Project)

**Location:** Petaling Jaya, Kuala Lumpur, Malaysia

About the Role

We are seeking a **Customer Success Specialist (CSS)** to provide customer support for a leading social media and digital services platform. You will assist customers through phone and email, resolve inquiries, provide solutions, and help ensure a positive customer experience.

Salary & Schedule

**Salary:** Up to MYR 4,500 per month (including language allowance)

**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)

Responsibilities

* Respond to customer inquiries through phone and email channels.

* Understand customer concerns and provide accurate solutions.

* Educate customers on self-service tools and digital service options.

* Conduct callback verifications and request supporting documents when nece...