Customer Success Specialist (Local) – Mandarin

Customer Success Specialist (Local) – Mandarin | Hotel Industry | Kuala Lumpur (GTower) Up to RM4500 + Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite | ASAP Start We are hiring a Mandarin-speaking Customer Success Specialist to join a leading hotel industry support team based in Kuala Lumpur (GTower) . This role is ideal for candidates with strong customer service skills, a problem-solving mindset, and interest in financial services and banking operations. Key Responsibilities: Educate customers on self-service banking and digital channels Conduct transaction verification callbacks and request supporting documents when required Understand customer needs and provide accurate, solution-focused support Perform KYC-related tasks in line with compliance requirements Maintain high service quality and customer satisfaction standards Requirements: Fluent in Mandarin + English (spoken and written) Minimum SPM or equivalent q...